Frequently Asked Questions

Visit our Get Started page and fill out the quick form, or call us at (682) 978-8641. We'll schedule a brief onboarding call to learn about your operation and match you with a dedicated dispatcher. Most carriers are running loads within 24 hours.

You'll need an active MC (Motor Carrier) authority, valid commercial insurance (auto liability and cargo coverage), your DOT number, and equipment in good operating condition. If you're still setting up your authority, we can help guide you through the process.

Once we have your documentation, most carriers are fully set up and receiving load offers within 24 hours. The process includes verifying your authority, setting up broker packets, and matching you with a dispatcher who specializes in your equipment type.

No. We work with both experienced operators and those who are new to the industry. For newer carriers, our dispatchers provide extra guidance on lane selection, rate expectations, and best practices to help you succeed from day one.

We offer two pricing options: percentage-based or flat rate. Semi trucks (dry van, reefer, flatbed) are 6% per load or $250/week flat rate. Box trucks and hotshot are 8% per load or $350/week flat rate. Fleets with 3+ trucks get custom volume pricing. No setup fees, no hidden charges, no contracts.

Payment is collected after the load is delivered and invoiced, typically on a weekly billing cycle. If you use a factoring company, we coordinate with them directly. You never pay upfront for loads we haven't booked.

No. Our percentage rate covers everything: load searching, rate negotiation, paperwork handling, broker communication, and 24/7 support. No setup fees, technology fees, cancellation fees, or surprise charges.

No. We operate without long-term contracts because we believe in earning your business through results, not legal agreements. You can cancel at any time with no penalties.

Yes, you can switch between the percentage model and flat-rate model at any time. If your revenue is consistently high, flat rate saves you money. If volume fluctuates, percentage may be better. Your dispatcher can help you evaluate which model works best for your situation.

Yes. We coordinate directly with your factoring company for invoicing and payment processing. We prepare factoring-ready paperwork so your claims are processed without delays. If you don't have a factoring company, we can recommend options.

We dispatch all major equipment types: dry van, reefer (refrigerated), flatbed, step deck, power only, hotshot, box truck, and heavy haul/RGN. Each equipment type has dispatchers who specialize in finding the best freight for that specific trailer.

We dispatch loads across all 48 contiguous United States. Whether you run OTR, regional routes, or dedicated lanes, we find freight that matches your preferred operating areas.

Our dispatchers use a combination of major load boards (DAT, Truckstop), direct broker relationships built over years, and shipper contacts. We negotiate aggressively to secure the highest rates available, typically $2.50-$5.50+ per mile depending on equipment and lane.

Yes. Every carrier is assigned a dedicated dispatcher who specializes in their equipment type. Your dispatcher learns your preferences, preferred lanes, and business goals. You won't deal with rotating staff or call centers.

We handle rate confirmations, broker setup packets, load details verification, delivery coordination, and can assist with invoicing. Our goal is to eliminate the administrative burden so you can focus on driving.

Yes. Active carriers have access to dispatch support 24 hours a day, 7 days a week, including weekends and holidays. Trucking doesn't stop, and neither do we.

Yes. If you're held at a shipper or receiver beyond the free time in the rate confirmation, your dispatcher documents the delay and files for detention pay. We also bill for accessorials like lumper fees, TONU (Truck Order Not Used), and layover when applicable — money many owner-operators leave on the table.

Absolutely. We work alongside any broker relationships you've already built. If you have preferred brokers or direct shipper contacts, your dispatcher coordinates with them. We also bring our own network to the table, which means more load options and better rates overall.

Rates vary by equipment type, lane, season, and market conditions. Market ranges are typically $2.50-$5.50+ per mile across equipment types. Your dispatcher focuses on securing the highest rates available for every load.

Strategic lane planning is a core part of our dispatch service. Your dispatcher plans routes that minimize empty miles between loads, coordinates backhauls, and avoids sending you to areas with limited freight availability.

Communication is key. If loads don't meet your expectations, tell your dispatcher. They'll adjust their search criteria, target different lanes, or work with different brokers. Since there's no contract, you're always in control.

Absolutely. Your dispatcher plans loads with your home time schedule in mind. Let us know your preferred routes and when you need to be home, and we'll build your load plan around that.

We verify every broker's MC number and authority status on FMCSA, check their payment history and Carrier411 score, and cross-reference load details before booking. If a load appears at an unusually high rate from an unfamiliar broker, we investigate before your wheels roll. Read our double brokering protection guide for more details.

Freight markets are cyclical — January and early February tend to be slower. Your dispatcher adjusts strategy during soft markets by targeting contract freight, repositioning to stronger lanes, and negotiating harder on available loads. We also help you plan around seasonal peaks like produce season (March-June) and holiday freight (October-December).

Yes, 3+ trucks get custom volume pricing. Fleet dispatchers coordinate trucks as a unit to minimize deadhead across your fleet, not just per-truck.

Absolutely. Adding trucks is simple — provide the unit details and insurance, and we'll assign a dispatcher. Many of our carriers started with one truck and scaled from there.

We cap every dispatcher at 5 active trucks. This ensures your dispatcher has enough bandwidth to negotiate aggressively, plan routes carefully, and respond quickly — not just process loads assembly-line style.

Yes. Fleet dispatchers plan loads holistically — if Truck A drops in Dallas and Truck B needs a pickup in Houston, we find a relay or redistribution that keeps both trucks loaded and moving without deadheading.

Your dispatcher communicates via phone, text, and email — whichever you prefer. Most carriers like a quick text for load offers and a phone call for rate discussions. You set the preference.

We're focused on direct communication with your dedicated dispatcher rather than making you navigate an app. Load details, rate confirmations, and documents come to you directly via email or text.

We search DAT, Truckstop.com, direct broker networks, and private shipper relationships. Load boards are just one tool — our broker relationships and industry contacts give access to loads that never hit the boards.

Your dispatcher contacts you directly with load options that match your criteria — equipment, lanes, rates, schedule. You review and approve every load before it's booked. No forced dispatch, ever.